Refund & Return Policy

Returns

Is it possible to return my order?

Yes, this is possible.

If you are not satisfied with the items you have ordered, you have the option to request a return within 30 days of receiving your order.

Return Conditions

To be eligible for a return, the following conditions must be met:

• The order must include all original parts and components.

• The packaging must be in its original condition where possible.

• The product must only show signs of normal handling.

• Damage caused by careless use is excluded.

• Products where hygiene is important must be thoroughly cleaned before returning.

• Any defects must be reported immediately upon receipt.

• We reserve the right to charge the customer for return shipping costs.

Returns will be reviewed within 7 working days after receipt. If approved, the return will be officially acknowledged within this period.

We reserve the right to refuse returned items if we suspect that the items have been used, damaged or altered through no fault of our own. This includes products that are returned incomplete, damaged, unhygienic or not in a condition suitable for resale, unless the item is faulty or your legal rights apply.

How to Return Your Order

If your order meets the return conditions above, please follow these steps:

Send an email to: info@revitaray.com

Include the following information in your email:

• Order number

• Reason for the return request

• Photo of the product, in case of damage

• First name and last name

• Customer address

• Email address used at checkout

Once we receive your request, we will review it and provide you with the correct return address and return instructions.

Important: Do not send your return to the sender address. Always wait for confirmation from our support team before returning your order.

Return shipping costs are the responsibility of the customer, unless the product is faulty or we have agreed otherwise in writing.

Right of Withdrawal

Cancellation Period

If you are a consumer, meaning a natural person acting outside of business purposes, you have the right to withdraw from your purchase within 14 days of receiving your order.

Cancellation Conditions

To exercise your right of withdrawal:

• You must notify us by email of your decision to cancel.

• You must contact us at info@revitaray.com.

• You must include your order number.

• You must wait for our return instructions before sending anything back.

• The withdrawal process is completed once we have received the returned goods.

Important Notice on Order Processing

As we use a fully automated order processing system, orders are processed immediately after being placed.

Therefore:

• Orders cannot be cancelled once they are already in transit.

• If your order has already been shipped, you must wait until the product is delivered before initiating a return.

Return Shipping

All return shipments may need to be sent to our central warehouse in Asia.

Return shipping costs are paid by the customer, unless the product is faulty or we have agreed otherwise in writing.

The exact return address will be provided after your return request has been reviewed and approved.

Refunds

If you withdraw from this contract or your return is approved, we will refund the eligible payments received from you, excluding any delivery costs where applicable.

Refunds will be processed within 14 days after receiving the returned goods.

Refunds will be issued using the same payment method used for the original transaction, unless agreed otherwise.

You will not be charged any fees by RevitaRay for the refund.

We may withhold the refund until we have received the returned goods or until you have supplied valid proof of return, whichever is earlier and applicable.

Questions About Returns?

If you have questions about returns, cancellations or refunds, contact our support team before sending anything back.

Email: info@revitaray.com