Data collection when visiting our website

When you use our website for informational purposes only, without registering, placing an order or submitting information, we may collect technical data that your browser transmits to our server.

• Visited pages
• Date and time of access
• Amount of data sent in bytes
• Source or referral page
• Browser type and version
• Operating system
• IP address, where applicable anonymized or shortened

This data is processed to maintain website stability, security and functionality. The legal basis may be our legitimate interest in operating and improving our website.

Cookies

RevitaRay uses cookies and similar technologies to make the website user-friendly, enable essential shop functions and improve performance.

Cookies may process browser data, device data, approximate location data and IP address information. You can configure your browser to accept, reject or notify you before cookies are set. Disabling cookies may limit website functionality.

Contacting us

When you contact us by email, contact form or another support channel, we collect the personal data you provide, such as your name, email address, order number and message content.

We use this data only to process and respond to your inquiry. The legal basis may be our legitimate interest in responding to customer requests or the performance of a contract where your request relates to an order.

Data processing for orders and customer accounts

Personal data is collected and processed when you place an order, create a customer account, request support, submit a return request or otherwise interact with our store.

We may process your data to:

• Process and fulfil your order
• Manage your customer account
• Send order confirmations and shipping updates
• Handle returns, refunds, cancellations and warranty requests
• Detect, prevent and investigate fraud or misuse
• Comply with legal, tax and accounting obligations

Data required for orders is generally processed on the basis of contract performance. Data required for legal obligations is processed to comply with applicable law.

Use of data for direct marketing

6.1 Newsletter

If you subscribe to our newsletter, we use your email address to send updates, offers and product information from RevitaRay. Where required, we may use a confirmation process to verify your subscription.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at info@revitaray.com.

6.2 Email advertising to existing customers

If you have purchased from us, we may send you email offers for similar products or related services, where permitted by applicable law. You can opt out at any time.

Data processing for order fulfilment

To process and deliver your order, we may share necessary personal data with trusted service providers.

Payment providers may include Visa, Mastercard, PayPal, Apple Pay, Shop Pay and Google Pay, or other payment methods shown at checkout. These providers process payment data under their own privacy terms and may perform security, fraud prevention or payment verification checks where necessary.

Review reminders

We may send a one-time email asking you to review your purchase, where permitted by law or where you have consented. Reviews help other customers understand RevitaRay products and improve our service.

Social media links and plugins

Our website may contain links to social media platforms such as Facebook, Instagram, TikTok, Google or similar platforms. Where these are simple HTML links, no data is transferred to the platform until you click the link.

When you visit or interact with our social media pages, the relevant platform may process personal data according to its own privacy policy.

Online marketing, analytics, retargeting and remarketing

RevitaRay may use online marketing and analytics tools to measure website performance, improve user experience and display relevant advertisements. These tools may use cookies, pixels or similar technologies.

• Google Analytics, where enabled, to analyze website usage
• Google Ads, where enabled, to measure and improve ad campaigns
• Meta Pixel, where enabled, to measure Meta/Facebook/Instagram advertising performance
• Retargeting and remarketing tools, where enabled, to show relevant ads based on previous website interactions

Where required, these tools are used only with your consent. You can manage or disable tracking through your browser settings, cookie settings or platform ad settings.

Your rights

Depending on your location and applicable data protection law, you may have rights regarding your personal data. These may include:

• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to data portability
• Right to withdraw consent
• Right to object to processing based on legitimate interests
• Right to object to direct marketing
• Right to lodge a complaint with a supervisory authority

To exercise your rights, contact us at info@revitaray.com. We may need to verify your identity before responding to a request.

Right to object

You may object at any time to processing of your personal data where processing is based on legitimate interests, where applicable. You may also object to direct marketing at any time.

If you object to direct marketing, we will stop using your personal data for that purpose.

Data retention

We store personal data only as long as necessary for the purposes for which it was collected, including order fulfilment, customer service, fraud prevention, legal obligations, tax and accounting requirements.

Once the relevant purpose no longer applies and no legal retention period requires continued storage, personal data is deleted or anonymized.