Privacy Policy

1. Information on the Collection of Personal Data and Contact Details of the Controller

1.1 Personal Data

We are pleased that you are visiting our website and thank you for your interest in RevitaRay. Below, we explain how your personal data is handled when using our website.

Personal data means any information by which you can be personally identified, directly or indirectly. This may include your name, email address, delivery address, IP address, order details, payment-related information or any other information you provide when using our website.

1.2 Controller

The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation, where applicable, is:

RevitaRay
Email: info@revitaray.com

The controller is the natural or legal person who alone, or jointly with others, determines the purposes and means of processing personal data.

1.3 Website Security

This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content, such as orders or inquiries. You can recognize an encrypted connection by “https://” and the lock symbol in your browser.

2. Data Collection When Visiting Our Website

When you use our website for informational purposes only, without registering, placing an order or submitting information, we may collect data that your browser transmits to our server. This is commonly referred to as server log data.

This may include:

Visited pages
Date and time of access
Amount of data sent in bytes
Source or referral page from which you accessed our website
Browser type and version
Operating system used
IP address, where applicable anonymized or shortened

This data is processed to maintain website stability, security and functionality. The legal basis may be our legitimate interest in operating and improving our website.

3. Cookies

RevitaRay uses cookies and similar technologies to make our website more user-friendly, enable essential shop functions and improve performance.

Cookies are small text files stored on your device. Some cookies are deleted after your session ends, while others may remain stored on your device for a longer period.

Cookies may collect:

Browser data
Device data
Preference data
Approximate location data
IP address information

Cookies may help us:

Enable shopping cart functionality
Process checkout securely
Save preferences
Improve the user experience
Analyze website performance
Measure advertising performance, where enabled

Depending on the purpose of the cookie, processing may be based on contract performance, consent or our legitimate interest in operating and improving our website.

You can configure your browser to accept cookies, reject cookies or notify you before cookies are set. Please note that disabling cookies may limit the functionality of our website.

4. Contacting Us

When you contact us by email, contact form or another support channel, personal data is collected. This may include your name, email address, order number and the content of your message.

We use this data only to process and respond to your inquiry.

The legal basis may be our legitimate interest in responding to customer requests or the performance of a contract where your request relates to an order.

Your data will be deleted once your request has been resolved, unless legal retention obligations apply.

Contact email: info@revitaray.com

5. Data Processing for Orders and Customer Accounts

Personal data is collected and processed when you place an order, create a customer account, request support, submit a return request or otherwise interact with our store.

We may use your data to:

Process and fulfil your order
Manage your customer account
Send order confirmations and shipping updates
Handle returns, refunds, cancellations and warranty requests
Detect, prevent and investigate fraud or misuse
Comply with legal, tax and accounting obligations

Data required for orders is generally processed on the basis of contract performance. Data required for legal obligations is processed to comply with applicable law.

Your data will be stored in accordance with applicable legal retention requirements and deleted afterward unless further use is permitted or required by law.

6. Use of Data for Direct Marketing

6.1 Newsletter

If you subscribe to our newsletter, we use your email address to send updates, offers and product information from RevitaRay.

Where required, we may use a confirmation process to verify your subscription.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at info@revitaray.com.

6.2 Email Advertising to Existing Customers

If you have purchased from us, we may send you email offers for similar products or related services, where permitted by applicable law.

The legal basis may be our legitimate interest in direct marketing to existing customers.

You can opt out at any time by using the unsubscribe link in our emails or by contacting us at info@revitaray.com.

7. Data Processing for Order Fulfilment

To process and deliver your order, we may share necessary personal data with trusted service providers.

This may include:

Shipping providers, for delivery and tracking updates
Payment providers, for secure payment processing and refunds
Shop platform providers, for checkout and order management
Customer support tools, for handling customer service requests

The legal basis is generally contract performance, as this data is required to process and deliver your order.

Payment providers may include Visa, Mastercard, PayPal, Apple Pay, Shop Pay and Google Pay, or other payment methods shown at checkout. These providers process payment data under their own privacy terms and may perform security, fraud prevention or payment verification checks where necessary.

8. Review Reminders

We may send a one-time email asking you to review your purchase, where permitted by law or where you have consented.

Reviews help other customers understand RevitaRay products and help us improve our service.

9. Social Media Links and Plugins

Our website may contain links to social media platforms such as Facebook, Instagram, TikTok, Google or similar platforms.

Where these are simple HTML links, no data is transferred to the platform until you click the link.

When you visit or interact with our social media pages, the relevant platform may process personal data according to its own privacy policy.

10. Online Marketing, Analytics, Retargeting and Remarketing

RevitaRay may use online marketing and analytics tools to measure website performance, improve the user experience and display relevant advertisements.

These tools may use cookies, pixels or similar technologies.

Where enabled, these tools may include:

Google Analytics, to analyze website usage
Google Ads, to measure and improve advertising campaigns
Meta Pixel, to measure Meta, Facebook and Instagram advertising performance
Retargeting and remarketing tools, to show relevant ads based on previous website interactions

These tools may process browser data, device data, approximate location data, IP address information and website interaction data.

Where required, these tools are used only with your consent.

You can manage or disable tracking through your browser settings, cookie settings or platform advertising settings.

11. Your Rights

Depending on your location and applicable data protection law, you may have rights regarding your personal data.

These may include:

Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to withdraw consent
Right to object to processing based on legitimate interests
Right to object to direct marketing
Right to lodge a complaint with a supervisory authority

To exercise your rights, contact us at info@revitaray.com.

We may need to verify your identity before responding to a request.

12. Right to Object

You may object at any time to processing of your personal data where processing is based on legitimate interests, where applicable.

You may also object to direct marketing at any time.

If you object to direct marketing, we will stop using your personal data for that purpose.

13. Data Retention

We store personal data only as long as necessary for the purposes for which it was collected.

This may include:

Order fulfilment
Customer service
Return and refund processing
Fraud prevention
Legal obligations
Tax and accounting requirements

Once the relevant purpose no longer applies and no legal retention period requires continued storage, personal data is deleted or anonymized.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, tools or legal obligations.

The latest version will always be available on this page.

15. Contact Information

Questions about this Privacy Policy should be sent to RevitaRay by email.

Email: info@revitaray.com